Gone but not forgotten: the status update I put on the AT&T site two weeks ago.
Since they've taken it down, here's what I said:
"Dearest AT&T: I just spent 50 minutes on the phone with your staff after another 90 minutes from this past weekend. Today -- it took 8 individuals to resolve my problem, and I believe it is finally fixed. Ironically, that 8th person answered the phone with 'how can I make your day outstanding'. The answer -- create a customer service call center that actually helps those who call. How un-outstanding my day is right now."
Of course, my comment is just one of many that discuss their challenge in delivering any kind of customer service other than bad (and they don't seem to delete comments, just status updates) ... so even though they summarily dismissed it, my update will live on and will not be missed.
SADLY, I HAD TO "LIKE" IT IN ORDER TO POST MY COMPLAINT:
http://www.facebook.com/troy.neidermyer#!/ATT
I AM NOT ALONE IN MY OPINION:
http://news.consumerreports.org/electronics/2010/12/consumer-reports-cell-phone-survey-att-worst.html
AND THERE IS A SENATOR THAT IS PISSED AS WELL:
http://online.wsj.com/article/SB10001424053111903554904576458153252164820.html
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